USING THE PILATES POWER GYM
Q: Does the Pilates Power Gym® take up a lot of space?
A: The dimensions of the Pilates Power Gym® are 56″ X 17.75″ X 12″ (when folded down for storage)
Q: Does the Pilates Power Gym® come assembled?
A: Yes – It comes assembled, however, it will take approx. 5 minutes to lift the shoulder pads and the foot bar into place.
Q: How much does the Pilates Power Gym® weigh?
A: The assembled Pilates Power Gym® weighs 61 lbs.
Q: Can the Pilates Power Gym® be moved easily?
A: Yes, the Pilates Power Gym Pro® has two hidden wheels, just lift and tilt to easily move around the house.
Q: Do you ship to Canada?
A: No, we do not ship to Canada.
Q: Do you ship to Hawaii, Alaska or Puerto Rico?
A: Free Shipping only applies to shipments made within the Continental United States. Shipping charges will apply to any shipments made to Hawaii, Alaska or Puerto Rico. Please call for a quote 888-574-5283.
Q: If I select the free shipping option for my Pilates Power Gym®, what is the turnaround time?
A: Allow 7-14 days to receive your Pilates Power Gym®.
Q: When the PPG is delivered, do I have to be home to sign for it?
A: A signature is not required, but for the sake of security, the UPS delivery person will not leave your package in a high traffic/unsafe area. The delivery person will make three attempts to deliver as a courtesy.
ACCESSORIES, PARTS, REPAIRS AND RETURNS
Q: Where can I get replacement parts?
A: You can call our customer service department at 888-574-5283 9am-5pm M-F PST or email us at firstname.lastname@example.org. Rebounder kits are now available for the original Pilates Power Gym®, the Pilates Power Gym Pro® and the Pilates Power Gym PLUS. Rebounder kits are not available for units sold outside of the United States.
WHAT COMES WITH MY PPG?
Q: Is the push up bar included when I order?
A: Not all units come with the it depends on when and where you purchased the PPG.
Q: Where can I purchase a push up bar?
A: You can order one here online on our ‘Accessories’ page. You’ll need to know the following;
PPG serial number (located under the Glide board)
Your name and shipping address
Where and when the PPG was purchased
Q: I’ve heard about a cardio rebounder attachment, or the Power Flex Platform, where can I purchase one?
A: The Cardio Rebounder is the same thing as the Power Flex Platform. You can order one here online on our ‘Accessories’ page. Just make sure you order the one that right for the model you own, the Original, the PRO or the PLUS.
Q: What type of warranty is included with the Pilates Power Gym Pro®?
A: Order with confidence! For a period of 12 months from the date of receipt, Kaswit Inc. warrants that this product will be free from defects in materials and workmanship!
Q: Is there a weight limit for the size of the person using the Pilates Power Gym®?
A: Yes, the Pilates Power Gym® is built to support users of up to 300 lbs.
Q: I am 5’10” tall and want to know if the Pilates Power Gym® can accommodate my height?
A: To achieve full range of motion, the PPG can accommodate someone as tall as 6’2”.
Q: Is there a limit to the number of Pilates Power Gym® units I may purchase?
A: Yes, we limit two Pilates Power Gym® per household
Q: A friend gave me a Pilates Power Gym®, but it only came with the Marlo Fiskin Workout DVD. I would like to order the Power and Strength Training DVD. Is it possible to purchase it separately and how much does it cost?
A: Click here to our “Accessories” page to purchase a Pilates Workout and Strength Training DVD for only $19.99, (includes shipping and handling).
OTHER IMPORTANT QUESTIONS
Q: I am considering buy a ‘secondhand’ Pilates Power Gym® that may have been purchased 1-2 years ago. Has the machine been changed in the last 2 years, and if so, how?
A: There have been 3 models of the Pilates Power Gym®, 1. The Original which was sold from 2006-2010, The ‘Plus’ which is defined by its teal stripes, the ‘Pro’ and now the NEW ‘PLUS’ in grey and black. Be careful as there have been some counterfeits on the market. If it is a true PPG and you need parts, you’ll need to have your PPG serial number (located under the Glide board) when ordering from our ‘Parts’ page.
Where can I download a PDF of the Resistance Charts for the Pilates Power Gym® Plus?
Right here: DOWNLOAD MANUALS
Q: I can’t find my manual, what should I do?
A: You can download the manual right here (PDF). Or you can order a hardcopy from our “Parts” page.
Q: Why can’t I open the manual?
A: Make sure you have the free Adobe Reader installed on your computer. You can download it here: http://get.adobe.com/reader/