Information We Collect
a. Using our Website
This website does not require or collect personal information from visitors who simply want to gain access to any part of our site without more.
However, if you then use the site or download information, such as consumer information, articles, and the like, we will collect and store the following information:
- the name of the domain from which you accessed the Internet (for example, “aol.com,” if you are connecting from an American Online account, or “princeton.edu” if you are connecting from the Princeton University’s domain);
- the date and time you accessed our site;
- the address of the website, if any, from which you linked directly to our site;
- personal information you as a user elect to submit, which is further explained below under Cookies.
We collect this information to measure, in the aggregate, the number of visitors to the different sections of our site, to improve our site’s content, and to help us make our site more useful to visitors. In addition, we may use the information gathered to conduct internal marketing analysis to improve our web site for our users.
If you choose to identify yourself by, for example, ordering a product, or sending an online e-mail to request product information, or otherwise communicating with us online, you will usually be sending us personal information. This may include your name, street address, email address, credit card information and anything else that you disclose on our website.
b. Links to Other Websites
That way, when you re-enter our site, the site knows immediately who you are and automatically loads your information. However, this information is kept and stored only for our website to track usage patterns on our site. We never save passwords or credit card information in cookies. Most computers allow you to check for and control the use of such cookies on your computer.
d. Chat Rooms
Your postings to our chat sessions are not private. Any information posted in our public chat sessions may be seen and/or collected by others. Therefore, please be careful about any personal information you post via these sessions.
Use of the Data We Collect
a. Our Use of Your Personally Identifiable Information
We work to provide you with the best possible service. In order to do this, we may use the personal information we collect from you to:
- Process and track your order
- Provide any services you request
- Contact you about the status of an order
- Send you promotional offers we believe will be of interest to you
- Provide information about products you have purchased or product recalls
- Improve our merchandise selection and customer service
We will use your e-mail address to respond to questions or other emails we receive from you. We may share your personal information with our parent company or with any of our corporate affiliates so that they may communicate on matters that may be of interest to you.
We may request information from you such as your name, e-mail address, or other information needed in order for us to provide it to our on-line personal trainers and nutritionists in whom your have an interest. The information supplied in that manner will be used solely for the specific purpose for which you supplied it unless otherwise stated at the time the information is requested.
You may wish to receive future e-mails from us as well as e-mail from third parties and you may be given that option from time to time. The personal information you provide for these purposes are likely to be disclosed to the third parties so that they can provide such mailings.
We use the aggregate information, described above, that we collect from our customers in a manner that does not personally identify any individual. We use it to make our site more interesting and useful to you. When we track the pages or documents accessed within our site, we use the information for systems administration and for analyzing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our site design team to create advertisements our guests might like.
This website does not sell or give the information it gathers through cookies to any third parties, with the exception, noted above, when it must be disclosed to our personal trainers or nutritionists with whom you are working. In turn, they may share your personal information with us when we have to respond to something you communicated to them. As noted, credit card information and passwords are not saved in cookies.
b. Information We Share with Contractors
We may contract with other companies (e.g.,credit card processors, shippers, sweepstakes promoters, website developers) to provide certain services to help us fulfill orders, create promotions and our website, and otherwise. In some instances, these contractors may have access to personally identifiable information, but they are obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out our business. They are prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than us. We try to limit the information we provide to outside contractors to what they need to carry out their responsibilities.
c. Information We Share with Other Third Parties
From time to time, we make customer information, including PII, available to carefully screened companies whose products or services we believe will be of interest to you.
In general, we will not use personal information in a manner inconsistent with the ways we have described in this policy. However, notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary, for example:
- To comply with legal process such as a search warrant, subpoena or court order;
- To protect the company’s rights and property;
- To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
- To protect against misuse or unauthorized use of our web site; or
- In emergencies, such as when we believe someone’s physical safety is at risk.
When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request, or, if you do not object to it, to receive or e-messages from our customer service department. Instructions on how to unsubscribe from e-mails that are not related to your transactions with us are included in each e-mail.
We use third-party service providers to serve ads on our behalf across the Internet and to analyze the visits those ads bring to our website. They may collect anonymous information about your visits to our Web site, and your interaction with our ads, but this information cannot identify you as an individual. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about visits you or others made to this and other Web sites so that we can provide the most effective advertisements about our goods and services.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data.
Privacy of Children on Our Web Site
Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Questions or Comments?