Using the Pilates Power Gym

Q: Does the Pilates Power Gym come assembled?

A: Yes – It comes assembled, however, it will take approx. 5 minutes to lift the shoulder pads and the foot bar into place.

Q: How much does the Pilates Power Gym weigh?

A: The assembled Pilates Power Gym weighs 61 lbs.

Q: Does the Pilates Power Gym take up a lot of space?

A: The dimensions of the Pilates Power Gym are 56″ X 17.75″ X 12″ (when folded down for storage)

Q: Can the Pilates Power Gym be moved easily?

A: Yes, the Pilates Power Gym Pro has two hidden wheels, just lift and tilt to easily move around the house.

Q: My Pilates Power Gym isn’t working properly and/or is making a squeaking noise. What can I do?

A: The Pilates Power Gym is a well engineered piece of equipment and almost all problems you may encounter can be fixed quite easily. Take a look at the “Trouble Shooting” section of the manual or go online to PilatesPowerGymParts.com and look under the “Trouble Shooting” link for additional help. You can always call our customer service department at 888-574-5283 M-F 9am-5pm PST.

Q: How do I add foot straps?

A: Replace the handles (find the handle clips) with the foot straps. See this PDF for pictures and full instructions.

Shipping

Q: Do you ship to Canada?

A: No, we do not ship to Canada.

Q: Do you ship to Hawaii, Alaska or Puerto Rico?

A: Free Shipping only applies to shipments made within the Continental United States. Shipping charges will apply to any shipments made to Hawaii, Alaska or Puerto Rico. Please call for a quote 888-574-5283.

Q: If I select the free shipping option for my Pilates Power Gym, what is the turnaround time?

A: Allow 7-14 days to receive your Pilates Power Gym.

Q: When the PPG is delivered, do I have to be home to sign for it?

A: A signature is not required, but for the sake of security, the UPS delivery person will not leave your package in a high traffic/unsafe area. The delivery person will make three attempts to deliver as a courtesy.

Q: Can I order from New Zealand or Australia?

A: Our Gym Sets are available by phone order – please call 1-800-477-7777. Gym parts can also be ordered internationally – see “Outside of USA” for more details. DVD’s are available via online streaming at The Fitness Channel.

Accessories, Parts, Repairs and Returns

Q: Where can i get replacement parts?

A: You can buy replacement parts online at pilatespowergymparts.com, or call our customer service department at 888-574-5283 9am-5pm M-F PST.
You may also email us by using the contact form. Rebounder kits are now available for the Original Pilates Power Gym, the Pilates Power Gym Pro and the Pilates Power Gym PLUS. Rebounder kits are not available for units sold outside of the United States.

Q: I am within my trial period and would like to return my Pilates Power Gym, how do I do that?

A: Most people love their Pilates Power Gym and we think you will love it too! Now you can try any of the Pilates Power Gym models for up to 30 or even 60 days in your own home depending on the payment plan you choose. If for some reason you’re not satisfied you may return your Pilates Power Gym within 30 or 60 days of receiving it. Refund Policy for orders received here at pilatespowergympro.com or directly through Kaswit, Inc.: FULL PAYMENT: If you paid for your Pilates Power Gym in full from this site, you will receive a full refund of your purchase price as long as you call Customer Service at 888-574-5283 and ask for a Return Authorization number within the first 60 days of receipt of your Pilates Power Gym. Your PPG unit must be returned repacked in its original box with its original packing materials with all of the components which were shipped to you. If it is not shipped to us in its original box with all of the packing materials, you will be charged a $99.95 restocking fee. $14.95 TRIAL PAYMENT: If you select one of the $14.95 trial offers from this site and wish to return your unit, you will not receive a refund of the $14.95 trial payment. You must call Customer Service at 888-574-5283 and ask for a Return Authorization number within the first 30 days of receipt of your Pilates Power Gym to avoid further payments. Your PPG unit must be returned repacked in its original box with its original packing materials with all of the components which were shipped to you. If it is not shipped to us in its original box with all of the packing materials, you will be charged a $99.95 restocking fee. We provided Free Shipping and Handling to you however, you will be responsible for shipping the unit back to us if you desire to return it. The cost to return your Pilates Power Gym varies and is determined by where you are shipping from, and where you are shipping to (4910 Longley Lane, Suite 101, Reno, NV 89502) along with the weight and dimensions of the shipment. You will receive accurate shipping estimates and timelines from UPS Ground (UPS.com) by entering the box’s dimensions – 56x18x13 inches and the box weight – use 64 pounds for the PRO models 76 pounds for the PLUS models. Home Shopping Network (HSN) customers please call Customer service for HSN at 800-284-5757 and click here to see the HSN return policy. Amazon customers please call 888-574-5283.

What comes with my PPG?

Q: Why didn’t I get a PushUp bar with my Pilates Power Gym?

There are a variety of accessories for the Pilates Power Gym Pro and Plus. Some offers on the internet and on television come with optional accessories. Not all offers come with the PushUp bar but you may order it  here, depending on what Pilates Power Gym set you own.

Pilates Power Gym Original – PushUp bar

Pilates Power Gym Plus – PushUp bar

Pilates Power Gym Pro – PushUp bar

Q: Is the push up bar included when I order?

A: Not all units come with the push up bar. It depends on when and where you purchased the PPG.

Q: Where can I purchase a push up bar?

A: You can order one for the PPG Pro and Plus here online on our ‘Accessories’ page, and one for the Original PPG here at http://www.pilatespowergymparts.com. You’ll need to know the following; Your name, shipping address, Phone number, Where, and when the PPG was purchased.

Q: I’ve heard about a cardio rebounder attachment, or the Power Flex Platform, where can I purchase one?

A: The Cardio Rebounder is the same thing as the Power Flex Platform. You can order one for the PPG Pro and Plus here online on our ‘Accessories’ page, and one for the Original PPG here at http://www.pilatespowergymparts.com.

Warranty

Q: What type of warranty is included with the Pilates Power Gym Pro?

A: Order with confidence! For a period of 12 months from the date of receipt, Kaswit Inc. warrants that this product will be free from defects in materials and workmanship! Click here for more details about the warranty program.

Restrictions

Q: Is there a weight limit for the size of the person using the Pilates Power Gym?

A: Yes, the Pilates Power Gym is built to support users of up to 300 lbs.

Q: I am 5’10” tall and want to know if the Pilates Power Gym can accommodate my height?

A: To achieve full range of motion, the PPG can accommodate someone as tall as 6’2”.

Q: Is there a limit to the number of Pilates Power Gym units I may purchase?

A: Yes, we limit two Pilates Power Gym per household.

Q: My husband would like to use the Pilates Power Gym but he is 6’3”, is there a way to allow him to get full extension at his height?

A: Yes, there is an adjustment you can make to the foot bar which gives users an extra 5” of length on the glide board. See page 12 of the manual under “Foot Rest Bar Settings” under the “Tilted Position” which is recommended for users 5’8” or taller.

Workout DVD's

Q: A friend gave me a Pilates Power Gym, but it only came with the Marlo Fiskin Workout DVD. I would like to order the Power and Strength Training DVD. Is it possible to purchase it separately and how much does it cost?

A: Click here to our “Accessories” page to purchase a Pilates Workout and Strength Training DVD for only $19.99, (includes shipping and handling).

Other important questions

Q: I am considering buy a ‘secondhand’ Pilates Power Gym that may have been purchased 1-2 years ago. Has the machine been changed in the last 2 years, and if so, how?

A: There have been 3 models of the Pilates Power Gym, 1. The Original which was sold from 2006-2010, The ‘Plus’ which is defined by its teal stripes, the ‘Pro’ and now the NEW ‘PLUS’ in grey and black. Be careful as there have been some counterfeits on the market. If it is a true PPG and you need parts, you can order them from our ‘Parts’ page.

Resistance charts

Q: Where can I download a PDF of the Resistance Charts for the Pilates Power Gym Plus?

A: Right here: DOWNLOAD MANUALS

Manuals

Q: I can’t find my manual, what should I do?

A: You can download the manual right here (PDF). Or you can order a hardcopy from our “Parts” page.

Q: Why can’t I open the manual?

A: Make sure you have the free Adobe Reader installed on your computer. You can download it here

FAQ didn’t solve your problem?
Contact us directly using the following form
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